Independent Defect & Snagging Support
Independent technical support for homeowners dealing with snagging issues, developer disputes and structural warranty claims.
We help homeowners understand construction defects, assess potential routes forward and make informed decisions based on industry standards and practical experience.
How It Works
1. Submit Your Enquiry
Complete the form with details of your property and the issue you're experiencing.
2. Initial Review
We'll review the information provided and contact you if we need any additional documents, photographs or background information.
3. Fixed-Fee Proposal
Once we understand the issue, we'll provide a fixed-fee quotation before any work begins.
4. Independent Technical Review
If you choose to proceed, we'll assess the information available and provide practical, independent guidance tailored to your situation.
Pricing
Every case is different.
Simple reviews may start from approximately £95–£195, while more complex matters involving multiple defects, extensive documentation or warranty disputes may require a bespoke quotation.
You'll always receive a fixed price before deciding whether to proceed.
Submitting an enquiry is free and carries no obligation to proceed.
Need Support?
Not every issue can be resolved with a snagging checklist alone.
We provide independent technical reviews for homeowners dealing with:
- Unresolved snagging issues
- Developer disputes
- Structural warranty claims
- Water ingress and damp concerns
- Cracking and movement issues
- Concerns about workmanship or building standards
- Deciding whether further investigation or escalation is appropriate
Our role is to provide a clear, unbiased technical view based on industry standards and practical experience.
Fixed-Fee Initial Reviews
We believe homeowners should understand the likely cost before committing to professional advice.
Initial reviews are offered on a fixed-fee basis, with pricing confirmed before any work begins.
No hourly billing. No hidden costs. No obligation to proceed beyond the initial review.
What You'll Receive
Independent Technical Review
A clear assessment of the issues raised, based on available evidence and relevant construction standards.
Practical Next Steps
Straightforward guidance on what actions may be appropriate and what evidence may strengthen your position.
Clear Written Findings
A concise written summary that can assist discussions with developers, warranty providers or other professionals.
When Might an Initial Review Help?
🏠 The developer says the work meets tolerance, but you're not convinced
Cracking, uneven finishes, gaps or workmanship concerns that have been dismissed as acceptable.
💧 Persistent leaks, damp or water ingress
Understanding whether further investigation may be required and what evidence should be gathered.
🧱 Cracking, movement or structural concerns
When you're unsure whether movement is cosmetic, settlement-related or something more significant.
📋 Warranty claim disputes
Understanding whether defects may fall within the scope of your structural warranty and how best to present supporting information.
⚖️ Deciding whether escalation is worthwhile
An independent technical view can often help homeowners decide whether further action is likely to be productive.
Why Homeowners Use This Service
Independent Technical Perspective
Unlike developers, contractors or warranty providers, our role is simply to review the information available and provide an objective opinion.
Industry Experience
Our experience includes new-build construction, snagging, defect investigations, structural warranty claims and building surveying.
Clear, Practical Advice
We focus on helping homeowners understand what they are dealing with, what standards may apply and what realistic next steps might be available.
Common Questions Answered
Is your advice always neutral?
Yes. Our role is to provide an independent technical opinion based on the information available and relevant industry standards. In some cases this may support a homeowner's concerns. In others, it may confirm that a developer's position is reasonable. Our aim is to provide clarity so you can make informed decisions about how to proceed.
What if my snag is within tolerance?
Industry tolerances are only one factor when assessing a defect. A snag may be outside a published tolerance but still require consideration of workmanship, function, durability or appearance. Equally, some items that technically fall within tolerance may still justify discussion with a developer depending on the circumstances. Our role is to help you understand the wider context and the standards that may apply.
Will this force my builder to act?
No. We cannot compel a developer, contractor or warranty provider to take action. However, a clearly explained technical assessment can help homeowners better understand their position and communicate concerns more effectively.
Is this a certified survey?
No. This is an independent technical review service designed to provide practical guidance and technical insight. It is not a RICS survey, structural design service or expert witness report. If we believe a specialist investigation is required, we will tell you.
What details should I send you?
The more information you can provide, the more useful the review is likely to be. This may include photographs, developer correspondence, warranty documentation, snagging reports, survey reports and a summary of the concerns you would like us to consider.
Can you help if my developer has already rejected the issue?
Yes. Many enquiries relate to issues that have already been reviewed or rejected by a developer or warranty provider. While we cannot guarantee a different outcome, we can help you understand the technical arguments involved and whether further action may be worthwhile.